Delivery & Collection
Delivery & Collection of Supply Only Goods
The high demand for stoves has been making delivery time scales a little longer than usual. Along with logistics proving to be very trying, patience is required by ourselves and our clients at this fast changing unknown world we are all experiencing.
When placing your order on line please ensure you have chosen your correct option of 'Collection' or 'Delivered'. If we are unsure we shall put your order on hold until we have made contact with you to confirm. Delivery of 'in-stock' items are usually within 5-7 working days of us receiving your order and payment. However for any items that are showing a longer delivery time on our website indicated by a number of weeks or a date, is an ESTIMATED arrival time for the container holding those goods, to dock at a UK port. A further 5-7 working days need to be added to this time frame for the unloading and transferring of the goods onto a courier and then onto the delivery address given. The couriers are instructed to contact our clients to give a date of delivery. (Please note no time will be given, only a date.)
These will be the latest estimated dates given to us by our manufacturers/suppliers and may change at any time for reasons beyond our control.
The reason we cannot guarantee delivery dates is due to these facts:
- The products may be made abroad. (Bioethanol stoves are predominantly made in China)
- Bioethanol stove delivery dates are estimated dates that we have been given by the manufactures for the containers to dock. (NB: Once the ship has docked it usually takes 5 working days from unloading onto the couriers and for your order to be delivered to you. The couriers have been asked to contact you directly. If you have ordered logs, fuel, etc these will arrive separately on a different date)
- Reduced work force in factories and at ports
- Maritime piracy and robbery on the container ships
- Delays at ports due to rerouting and customs
- Lack of containers available
- Steep rise in shipping costs and smaller containers being used
The result of one or many of these factors listed above can create backorder deliveries being delayed to the shown date on our site when you made your purchase.
We are extremely sorry for any delays and any inconvenience caused, and can assure you we will be doing all we can to get orders out to our customers as soon as physically possible.
News link history:
Cape Of Good Hope reroutes well into 2025
BBC NEWS: Delays at Felixstowe Port
BBC FREIGHT NEWS:13th June 2021